Refunds and Returns Policy

When you return a Product to us:

Because you have cancelled the contract between us within the fourteen-day cooling-off period in accordance with our online return’s terms and conditions, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you unless the delivery charge also included other Products which have not been cancelled. However, you will be responsible for the cost of returning the item to us.

The Contract may not be cancelled outside the fourteen-day cooling-off period unless the product is defective. We are unable to accept returns of any Products which are audio or video recordings or computer software which has been unsealed by the consumer.

Outside of the initial online fourteen-day cooling-off period, if you claim that the Product is defective, we will examine the returned Product to confirm the defect identified by you. We will then contact you to discuss the next steps and agree a course of remedy. If a refund is applicable, we will notify you of your refund via e-mail within a reasonable period. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product.

If you purchased your item in-store, you are covered by our 7-day guarantee. If you change your mind and wish to return the item, you must do so within 7 days of purchase. The item should be in the same condition as purchased and it should return, in its original packaging and with the receipt, to the store that you bought it from. See our full terms and conditions below for more information.

Online Returns

You have the right to cancel this contract and return the item(s) ordered within 14 days for a full refund without giving any reason. The cancellation period will expire 14 days from the day on which you or your nominated representative receive the item(s). To exercise your right to cancel, you must inform us of your decision to cancel this contract in writing – by email or by letter. You must intimate your communication within the 14-day cancellation period.

You must return the items(s) to us without undue delay and at least within 14 days from the day on which you communicate that you wish to cancel the contract.

We will make the reimbursement using the same means of payment as you used when purchasing the item, unless you have specifically agreed otherwise. We will not charge you any fees are a result of the reimbursement.

We may withhold your reimbursement until we have received the goods back.

You should include the dispatch note when returning items, placing it with the item(s) being returned and packaging these together securely. Failure to return the dispatch notice may result in delays.

We recommend using a recorded delivery service to return the goods, as proof of postage and to ensure that returns are received by us within the 14-day period.

You are responsible for ensuring that the item is returned to the correct address.

You are responsible for the cost of returning any item to us.
Each item must be returned to the store branch that it was purchased from. The store details can be found on the receipt and the dispatch note.

You must return the item to us in full working order and in the same condition as it was when purchased.

You should return the items in their original packaging.

You will be liable for any diminished value of the item(s) because of you handling them more than is reasonable to establish that the item is suitable and to your satisfaction.

We are unable to accept returns of items relating to audio, video, or DVD recordings, video games and software products where the item’s seal has been broken.

We are unable to accept returns of items that have been made to your specifications or are clearly personalised, and any item(s) that are liable to deteriorate or expire rapidly.

If an item is found to be faulty within One month of purchasing, we offer repair or replacement of the item.

In-store returns

If you change your mind, you can return a product that you have purchased in-store within 7 days.

You must return the items(s) to the store that it was purchased from without undue delay, and at least within 7 days from the day on which you purchased the product.

We will make the reimbursement using the same means of payment as you used when purchasing the item, unless you have specifically agreed otherwise. We will not charge you any fees because of the reimbursement.

Each item must be returned to the store branch that it was purchased from. The store details can be found on the receipt.

You are responsible for ensuring that the item is returned to the correct address.

You must return the item to us in full working order and in the same condition as it was when purchased.

You should return the product with the original receipt.

You should return the item(s) in the original packaging.

You will be liable for any diminished value of the item(s) because of you handling them more than is reasonable to establish that the item is suitable and to your satisfaction.

We are unable to accept the return of items relating to audio, video, or DVD recordings, video games and software products where the item’s seal has been broken.

We are unable to accept the return of items that have been made to your specifications or are clearly personalised, and any item(s) that are liable to deteriorate or expire rapidly.

If an item is found to be faulty within one month of purchasing, we offer repair or replacement of the item.

Pawn - Sell - Buy-Back

You must be over the age of 18 to apply for this. You will need photographic identification (government issued), proof of address and 2 utility bills no older than 3 months old. Without these documents, we cannot proceed with your cash loan. If you don't pay the loan and interest back on the date of the original agreement, then by law, the item or items you gave us is ours. We offer a 14 day or a 28 day option. If you wish to renew for a further 14 or 28 days, you must pay the outstanding balance before the end date of the original agreement.

Terms and conditions

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

https://www.all-tek.shop is a site operated by ALL-TEK (“We”).

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (please see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly

We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site or close it indefinitely. Any of the material on our site may be out of date at any given time, and although we will do our best to update the site in a timely manner, we are under no obligation to do so.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

loss of income or revenue
loss of business
loss of profits or contracts
loss of anticipated savings
loss of data
loss of goodwill

wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy and cookie policy. By using our site, you consent to such processing, and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You agree not to misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You agree not to attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You agree not to attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, would be to commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact us.

41a Queens Street
Magherafelt
Co Londonderry
Northern Ireland
United Kingdom
BT456AA

📩 Telephone: 02879632681
📞 Email: info@all-tek.shop